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Consumer Code

At Novella, your satisfaction is our top priority

We are dedicated to lead you through the homebuying process with transparency, impartiality, and expertise.

We are committed to the New Homes Quality Board Code of Practice, which ensures that you receive reliable information and exceptional service.

You can view the New Homes Quality Code here.


The New Homes Ombudsman Service also offers you the opportunity to raise any concerns about the homebuying process of your new home.

Find out more here

To find out more about the Consumer Code for Home Builders (for homes reserved before 4th December 2023)

Consumer Code Website

To find out more about The New Homes Quality Code (for homes reserved on or after 5th December 2023)

NHCQ Website

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A dedicated member of our team will be in touch soon to provide you with more information and book your viewing.